Gambling is entertainment. When it stops being that, it becomes a problem. Cricex provides every Pakistani player with the tools, information and support they need to stay in control — before, during and after play.
Our Position
At Cricex, responsible gambling is not a checkbox buried in the footer. It is a foundational principle that shapes how we build the platform, how we present odds and bonus terms, and how we respond when a player's behaviour suggests they may be struggling.
Our Pakistani user base spans a wide range of playing habits — from casual cricket fans placing a PKR 200 wager on a PSL match to more active players engaged with live casino and multiple sports markets. Regardless of where on that spectrum a user sits, the same protections apply: clear information, accessible limits, and a team that takes problem gambling seriously.
We are explicit about what Cricex is and is not. We do not claim to be regulated by the Government of Pakistan, the State Bank of Pakistan or any Pakistani authority. We do not claim that gambling is legal under Pakistani law — the Prevention of Gambling Act, 1977 places restrictions on online gambling, and users are responsible for understanding their local legal position. What we can promise is that if you choose to use Cricex, you will have every tool available to play within your means.
Important: Gambling involves a real risk of financial loss. No strategy, system or betting method guarantees a profit. Never bet more than you can comfortably afford to lose. This applies whether you are watching a PSL semi-final in Lahore or a UFC event from Karachi.
Platform Tools
Every tool listed below is accessible directly from your Cricex account dashboard. They are free to use, take effect immediately, and are there by design — not as a last resort.
Set a maximum amount you can deposit per day, per week or per month — in PKR or your account currency. Once a deposit limit is set, it takes effect immediately. Decreasing a limit is instant; increasing a limit requires a cooling-off period before it activates, giving you time to reconsider.
Define the maximum amount you are prepared to lose across a given period. When your net losses reach the limit, the Platform will prevent further wagering until the limit period resets. This applies across all product types — sports, live casino and slots — within the same account.
Set a session time limit and receive an on-screen reminder when you have been active for your chosen duration. This is particularly useful during live cricket or PSL matches, when extended play sessions can pass unnoticed. The reminder does not force a log-out but makes you consciously aware of time spent.
Take a structured break from the Platform for a defined period — 24 hours, 72 hours, one week or one month — without permanently closing your account. During a cooling-off period, your account is inaccessible for betting and gaming activity, though your balance is preserved.
Self-exclusion is the strongest tool available. Activating it closes your account for a minimum period of six (6) months, during which Cricex will not accept deposits, bets or re-registration attempts from you. Marketing communications cease immediately. Self-exclusion cannot be reversed before the elected minimum period expires.
Enable periodic pop-up messages that display your session activity — time played, total wagered and net position — at intervals you choose. This feature is designed to break extended auto-play or in-play betting sessions and prompt you to make an active decision about whether to continue.
How Limits Work
The most effective time to set limits is before you start a session — not after an extended losing run. Cricex makes this easy to do from your account settings in under a minute.
All limits are applied in real time. There is no delay, no support ticket required and no minimum account age before limits become available. If you are depositing for the first time, you can set a deposit limit during the cashier flow itself.
Asymmetric Design: Decreasing any limit takes effect immediately. Increasing a limit is subject to a mandatory review period. This design is intentional — it prevents impulsive decisions during a losing session from bypassing the controls you set when thinking clearly.
Figures above are illustrative only. Your actual limits are set by you and can be different from any example shown here.
Log in and navigate to the Responsible Gambling section of your dashboard.
Select from deposit, loss, wager or session time controls.
Set a daily, weekly or monthly figure in PKR or your account currency.
Limits apply immediately. No cooling-off needed to reduce or set a new limit.
Extended Breaks
Self-exclusion is a serious and effective tool for anyone who feels their gambling is getting out of hand. At Cricex, activating self-exclusion is a deliberate, confirmed action — not something that happens by accident — and it carries real, enforced consequences.
Once you initiate self-exclusion through your account settings or by contacting our support team, your Cricex account is closed to all betting, gaming and deposit activity for your chosen duration. The minimum period is six (6) months. You may elect longer periods, including permanent self-exclusion with no reinstatement option.
During self-exclusion, Cricex will stop sending you all promotional marketing and bonus notifications. We will not allow re-registration under a new account — any attempt to open a fresh account while self-excluded will be identified and closed.
Self-Exclusion Cannot Be Reversed Early. The decision to self-exclude should not be taken lightly. Requests to reactivate an account before the exclusion period expires will not be processed. Any balance in your account at the time of self-exclusion is held and returned to you on expiry via verified payment methods.
Self-exclusion can be activated via the Responsible Gambling section in your account settings, or by opening a live chat session with our support team. Urdu-language support is available on request.
Select your exclusion duration: six months, one year, two years, five years or permanent. There is no wrong answer — choose the period that reflects the level of break you genuinely need.
You will be asked to confirm your decision. This is your last opportunity to review before the exclusion activates. Once confirmed, the account closes immediately.
A confirmation email is sent to your registered address. Marketing emails stop. You will not be contacted about promotions, match previews or platform news during the exclusion period.
If you opted for a time-limited exclusion (not permanent), you can request reactivation after the period ends. A mandatory review interaction with our responsible gambling team is required before the account is restored.
Self-Assessment
The questions on the right are adapted from widely used responsible gambling screening frameworks. They are not a clinical diagnosis — they are a starting point for honest self-reflection. If you answer "yes" to several of them, please use Cricex's limit or self-exclusion tools, and consider speaking with a support organisation.
There is no shame in recognising a problem early. Cricex's support team — available 24/7 via live chat, with Urdu-language assistance on request — can help you access the right tool or point you toward external support resources within the operator's license jurisdiction.
For Pakistani users in cities like Karachi, Lahore, Islamabad and Rawalpindi who may have limited access to in-person counselling, online support options available through the operator's license jurisdiction may be accessible remotely. Ask our support team for guidance.
If several of the above feel relevant to you, please reach out. Contact our support team via live chat to discuss your options — including self-exclusion — or ask us to point you toward accredited support resources available through our license jurisdiction. You do not have to manage this alone.
Age Verification
Cricex enforces a strict adults-only policy. You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register, deposit or place any wager on the platform. Being 18 does not, by itself, confirm that online gambling is lawful in your jurisdiction in Pakistan. Users are responsible for understanding their own local legal position.
All new accounts undergo an age verification step during or shortly after registration. Accounts that cannot be confirmed as meeting the minimum age requirement will be suspended and any funds held pending review. If the account holder is found to be underage, the account will be permanently closed, all bets voided, and all deposited funds returned to the source payment method where possible.
If you are a parent or guardian and believe that a minor may have accessed Cricex using your payment details or by misrepresenting their age, please contact our support team immediately. We will act on the information promptly. Consider using parental control software to restrict access to gambling websites if minors are present in your household.
Minimum age requirement. The operator or license jurisdiction may require a higher minimum.
Common Questions
Quick answers to the questions we hear most often about safe play at Cricex.
Cricex is designed for Pakistani players who want a fair, transparent betting environment. Set your limits before your first deposit, review your session history regularly, and reach out to our support team whenever you need help. Gambling is entertainment — keep it that way.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict online gambling. If gambling is causing you harm, use self-exclusion or contact our support team.