Cricex FAQ

Yes. You must be at least 18 years of age, or the higher minimum required by the operator's license jurisdiction, to open and use a Cricex account. Being 18 does not by itself confirm that online gambling is lawful in Pakistan — users are responsible for understanding their local legal position. Accounts found to belong to minors are permanently closed.

No. Cricex enforces a strict one-account-per-person policy. Duplicate accounts are prohibited and will be closed when identified. Any bonus funds or winnings associated with a duplicate account may be voided. If you have accidentally created more than one account, contact our support team to consolidate or close the extra account.

Cricex uses a Know Your Customer (KYC) process to verify your identity. For Pakistani users, a valid CNIC (Computerised National Identity Card) is the most commonly accepted document. A passport is also accepted. For address verification, a recent utility bill or bank statement in your name may be requested. KYC must be completed before withdrawals are processed.

On the Cricex login screen, click Forgot Password and enter your registered email address. You will receive a secure password reset link within a few minutes. If the email does not appear in your inbox, check your spam or junk folder. For further assistance, contact our 24/7 live chat support team.

Cricex accounts can be denominated in Pakistani Rupees (PKR) as well as other supported currencies available at the time of registration. PKR is the primary reference currency for Pakistani users. Where currency conversion is involved, the applicable rate and any spread will be displayed in the cashier before you confirm a transaction.

Cricex supports a range of deposit methods familiar to Pakistani users. These may include mobile wallet services and bank transfer options referenced in the cashier. Payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are listed as contextual references only — they do not imply that these providers endorse or support gambling. Always confirm available methods directly in the cashier, as availability can change.

Minimum deposit amounts vary depending on the payment method selected and are displayed in the Cricex cashier before you confirm a transaction. Amounts are shown in your account currency — PKR for Pakistani users. There is no universal fixed minimum across all methods, so please check the cashier for the current figure applicable to your chosen payment option.

Withdrawal processing times vary by payment method and are displayed in the cashier documentation. Before any withdrawal is processed, your KYC verification must be complete and your account must have no open compliance flags. Real-money withdrawals can only be sent to a payment instrument registered in the same name as your Cricex account. Cricex does not guarantee specific processing timelines.

A withdrawal may be held if your KYC documentation is incomplete, if there is an outstanding wagering requirement on a bonus, or if our compliance team has flagged the transaction for a routine anti-money laundering review. In most cases, submitting the requested documents resolves the hold promptly. Contact our 24/7 live chat support if you are unsure why your withdrawal is pending.

As a general rule, Cricex requires withdrawals to be returned to the same payment instrument used for the original deposit, where technically possible. This is a standard anti-money laundering practice. If your original deposit method does not support withdrawals, our support team will advise you on the available alternatives subject to verification of ownership.

Where cryptocurrency options are available in the Cricex cashier, they are subject to additional terms including network confirmation requirements and applicable conversion rates. Always double-check the wallet address before sending any crypto deposit — cryptocurrency transactions are generally irreversible. Current crypto availability is confirmed within the cashier at the time of transaction.

Cricex covers a wide range of cricket betting markets relevant to Pakistani fans. This includes Pakistan domestic fixtures, PSL/T20 league matches, ICC tournament events such as the Cricket World Cup and Champions Trophy, bilateral series involving Pakistan, and international Test and ODI cricket. Markets typically include match winner, top batsman, total runs, wicket markets and live in-play options during active matches.

Live in-play betting allows you to place wagers on events while they are in progress — for example, during a PSL match or a UFC fight. Odds update in real time based on the match situation. A bet is confirmed only when the platform's betting engine issues a confirmation reference. Network delays between your device and the Cricex servers can affect the odds displayed, so always review the confirmation screen before considering a bet accepted.

In addition to cricket and PSL, Cricex covers football (including international fixtures and major domestic leagues), UFC and MMA events, and a range of other sports markets. Live casino, slot games and instant-win content are also available. The full list of available sports and markets is shown in the betting lobby once you are logged in to your account.

Cricex's live casino section features real-time dealer games streamed from professional studio environments. Common game types include live roulette, blackjack, baccarat and game show formats. Availability may vary depending on the time of day and active table capacity. Game-specific rules and minimum/maximum bet limits are displayed on the table selection screen before you join.

Welcome bonus eligibility and claim procedures are detailed in the specific promotion terms displayed during registration or in the Promotions section of your Cricex account. Bonuses are generally credited after your first qualifying deposit. Read the wagering requirements, eligible markets, time limits and any maximum bet restriction carefully before accepting a bonus — once accepted, the associated terms become binding.

A wagering requirement specifies how many times a bonus amount — or a combined deposit and bonus — must be staked in qualifying markets before associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x requirement means PKR 20,000 must be wagered before withdrawal eligibility is triggered. The specific multiplier, eligible games and time frame vary per promotion and are stated in the offer's individual terms.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the stated wagering requirement has been fully met within the promotion's time limit. If you choose to withdraw real-money funds before the wagering requirement is complete, the bonus and any bonus-derived winnings will typically be forfeited. This is standard industry practice and is stated in each offer's terms.

Yes. All Cricex bonuses carry an expiry time, which is specified in the individual promotion terms. If the wagering requirement is not completed within the stated period, the bonus and any associated winnings are automatically removed from your account. Expiry periods vary by promotion, so always check the individual offer terms before accepting any bonus.

Cricex uses TLS/SSL encryption for all data in transit and stores passwords in hashed form — never in plain text. Two-factor authentication (2FA) is available for account login. You are responsible for keeping your own credentials confidential. If you suspect someone else has accessed your account, contact our support team immediately via live chat so we can investigate and secure your account.

Responsible gambling tools — including deposit limits, loss limits, wager limits and session time reminders — are available in the Responsible Gambling section of your Cricex account dashboard. Limits can be set in PKR or your account currency and apply to daily, weekly or monthly periods. Reducing a limit takes effect immediately; increasing a limit is subject to a mandatory cooling-off period.

Self-exclusion closes your Cricex account to all betting, gaming and deposit activity for a minimum of six months. You can activate it via the Responsible Gambling section of your account settings or by contacting our 24/7 live chat support. Once confirmed, it cannot be reversed before the chosen period expires. Marketing communications stop immediately. For full details, visit our Responsible Gambling page.

Cricex operates under an international gaming license and does not claim authorisation from the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any Pakistani regulatory body. Online gambling is subject to restrictions under Pakistani law, including the Prevention of Gambling Act, 1977. Users are solely responsible for understanding and complying with the laws applicable in their location. This is not legal advice.

Cricex support is available 24 hours a day, 7 days a week via live chat on the platform. For written enquiries, contact us by email at [email protected] — please allow for variable response times by email compared to live chat. Urdu-language support is available on request. For responsible gambling concerns, our team can also help you access self-exclusion or limit-setting tools immediately.